General questions first, followed by club-specific details for venues, sessions and Spond.
Why did RallyHub create the Directory?+
RallyHub started as a practical, enjoyable project helping pickleball players find clubs and places to play. Feedback from players and club members encouraged a broader directory: clubs, coaches, events, suppliers, holidays and other useful pickleball services together in one place.
Is there a charge to be listed?+
There is currently no charge to claim and maintain a standard Directory listing. Directory access is separate from RallyHub Club and does not enrol you in paid club management services. Any separately priced offering should be clearly presented before you choose it.
Does claiming my listing give me RallyHub Club access?+
No. RallyHub uses one account, but permissions are separate. Directory ownership or editing does not automatically give access to RallyHub Club, tournaments, players, matches, leaderboards, analytics or tenant administration. Those permissions require their own approval or onboarding.
Can somebody else claim my listing?+
Anyone may request access, but that does not itself grant editing permission. RallyHub checks trusted contact information and personal invitations, and access is granted only after review. An unrelated person cannot simply take over an existing claimed listing.
What happens when I receive a RallyHub claim invitation?+
Open the secure invitation link. Sign in with your RallyHub account, or create one if this is your first time. RallyHub sends a six-digit code to verify a new account email. The trusted invitation is single-use and expires after 72 hours. If your verified email or mobile matches the invitation, RallyHub verifies that the secure link was issued to you and sends your Directory access request for review. The link itself does not grant club-management or Directory access.
Can more than one person maintain a Directory listing?+
A verified Primary Owner may invite Directory Editors where supported. Editors maintain the listing but cannot transfer ownership or administer unrelated RallyHub services. Invitations are personal, single-use and time-limited.
Do I have to complete every field in my listing?+
No. Check the information already present, then correct the essentials for your category. Clubs should review venues and sessions; coaches their experience and services; suppliers their products and links; organisers their events; and holiday providers their destinations and booking details. Return later to add optional information.
How are sessions ordered?+
RallyHub automatically orders regular sessions Monday through Sunday and then by start time. If you duplicate a Wednesday session and change it to Monday, it will move into the correct weekly position automatically.
How do I place a venue on the map?+
Enter the venue name, address and Eircode or postcode first. RallyHub will try to position it automatically. If the pin is not exact, use Set / adjust pin and click the correct place on the map. A Google Maps link is optional.
Why does my logo look different in the editor and public listing?+
The same processed logo is used for both. RallyHub keeps the logo proportions, centres it on a white square and serves the saved public image. If a saved logo still looks wrong, replace it in the editor and save again.
What happens to the “unclaimed” wording after I claim the club?+
Claim status is controlled by RallyHub, not by the club description. Once the listing is verified, RallyHub removes the unclaimed status wording automatically. You do not need to find and delete that system wording yourself.
How do I add or manage an event?+
If you manage a claimed Directory listing, open Manage listing and choose Manage events. The event editor uses the same seven steps as RallyHub Club: Basics, Artwork, Registration, Who is it for?, Event information, Audience, and Preview & publish.
Upload the real event poster once, adjust the separate public-card crop, add registration opening and closing dates if applicable, then preview before publishing. RallyHub automatically calculates Opening soon, Open, Closing soon and Registration closed.
Open the RallyHub Events Quick Start Guide →Will the Events editor change if my club later uses RallyHub Club?+
No. The Directory and RallyHub Club use the same event editor and the same canonical event record. RallyHub Club adds member-only audience options in the same place, rather than replacing the workflow with a different one.
What is Spond connection for?+
It is optional. Clubs using Spond can connect their club group, scan upcoming Spond events and import regular venues and session times into the RallyHub Directory. You can ignore it completely if your club does not use Spond.
How do I connect my club to Spond?+
- Open Manage listing and choose Enhanced listing.
- Go to Spond connection.
- Enter the email address and password for the club’s Spond account and press Connect Spond. RallyHub uses the password only to establish a temporary Spond session in your browser and does not save it.
- Choose the correct Spond club group. RallyHub will try to match the group automatically.
- Press Scan upcoming events.
- Review the sessions RallyHub finds. Repeating sessions are selected automatically, and you can change the selection before importing.
- Press Import selected sessions.
- Review the imported venues and sessions, then press Save changes to publish them to the Directory.
You can disconnect Spond at any time. Disconnecting does not remove venues or sessions you have already published.
